Design Selection:
Q: How do I choose a design?
A: You can pick from our wide range of existing designs or request a custom design service at no extra cost.
Requesting a Free Design:
Q: How do I request a free design?
A: To create your personalized neon sign, fill out our Design Request Form or message us on Facebook. We’ll send you a confirmation email once your request is received. After verification, we’ll provide a free draft and pricing details within 24 hours.
Modifying Designs:
Q: What if I need to modify the design after receiving a draft?
A: We offer free design modifications and responsive customer support. Just let us know the changes needed, and our designers will update the prototype for you.
Order Placement:
Q: How do I place an order after approving the design?
A: Once you approve the design, we’ll send you a price quote and a product link. Use the provided link to complete your purchase.
Materials and Safety:
Q: What materials are used for the neon signs?
A: Our signs are made with high-quality flexible neon LED tubing and a unique PVC molding technique, ensuring durability and eco-friendliness.
Q: Are the neon signs safe?
A: Our LED neon signs are designed to replace traditional glass neon signs. They emit minimal heat and are shatterproof, making them safe for any environment.
Longevity and Warranty:
Q: How long will the neon sign last?
A: Our signs have a lifespan of 50,000 hours, which is more than 5 years of continuous use!
Q: What if I encounter an issue with the neon sign?
A: All our neon signs come with a 24-month warranty. If you have any problems during this period, we’ll replace the sign free of charge.
Installation and Shipping:
Q: How do I install the sign?
A: Installation is straightforward and takes less than 5 minutes. Follow the included instructions for a hassle-free setup.
Q: How long does delivery take?
A: Please allow up to 14 days for delivery from the order date, although it often arrives sooner.
Order Tracking and Support:
Q: Can I track my order?
A: Yes, you’ll receive a tracking number via email.
Q: What if my tracking number isn’t working?
A: Tracking numbers may take 1-3 days to show up in the courier’s system. If the issue persists, contact us for assistance.
Returns and Warranty:
Q: Does my sign come with a warranty?
A: Yes, all our items come with a 24-month warranty.
Q: Can I request a return, refund, or replacement?
A: Due to the custom nature of our items, returns are not accepted, but replacements or refunds are available for faulty products. Contact us to start the process.
For more details, please review our Returns and Refunds Policy.
Need further assistance? Get in touch with us.